Shipping & Returns

Shipping Policy

At Vintage XV, we want your order to reach you quickly and safely. Our shipping policy provides clear details about delivery methods, packaging, and costs, so you can shop with confidence.

Shipping Methods & Delivery Times:

Orders are processed within 1–2 business days.
Standard shipping typically takes 5–10 business days depending on your location.
Expedited shipping options are available at checkout for faster delivery.

Packaging:

All items are carefully packaged to ensure they arrive in perfect condition.
Packaging is eco-friendly whenever possible.

Shipping Costs:

Shipping costs are calculated at checkout based on your location and chosen shipping method.
Free standard shipping is available for orders over [ZAR 1 500].

Tracking Your Order:

Once your order ships, you’ll receive a confirmation email with tracking information.
You can use this information to monitor your package until it arrives safely at your door.

Return & Exchange Policy

At Vintage XV, we want you to shop with confidence. If you are not completely satisfied with your purchase, our straightforward return and refund policy ensures a hassle-free process.

Returns:

You can return items within 14 days of receiving your order.
Items must be unused, unwashed, and in their original condition with all tags attached.
To start a return, contact us at [info@vintagexv.co.za] with your order number and reason for return.

Refunds:

Once we receive and inspect your returned item, we will notify you and process your refund within 5–7 business days.
Refunds will be issued to the original payment method.

Exchanges:

If you would like to exchange an item for a different size or product, please contact us within 14 days of receiving your order.
Exchanges are subject to availability.